Tuesday, August 2, 2011
For anyone who has worked at, lives or lived at, or visits hotels often, how many desk clerks are there?
I have worked at a hotel for about a month now, and it's my first hotel job. I haven't visited many hotels, so I'm not really sure if it's normal to only have one desk clerk at a time regularly. I know sometimes there will be two when they are changing shifts or one is training or sometimes a manager will go to help, but what I mean is actual regularly scheduled clerks. It sucks when you do it all by yourself, and the morning schedule is the absolute worst, especially on the weekdays, since I work at an extended stay hotel, and it's mainly business people staying there. It's hard to focus on one thing at a time and you are constantly juggling requests and multitasking 2, 3, or sometimes more things at a time. Is it normal to have only one clerk at a time or is my manager just pinching pennies by only scheduling one person per shift? (I do know that when my manager came to the hotel, she dropped the desk clerk pay from $9.25 down to $8.25). Plus, in addition to the desk, we're responsible for stocking the stupid little store at the hotel whenever we can. I have cried several times out of the sheer stress I am in at this job, and we are not allowed to even sit down! For 8 hours! I've even had nightmares about it, waking up telling my husband in panic that I forgot to do something at work and was going to be in huge trouble. Is this crazy or is it just me?
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